Pool quantities are limited nationwide - Order your above, semi and inground pool now
TIME TO RECEIVE ORDER
Due to Covid-19 restrictions put in order by the government, many manufactures are now for filling orders with a 6-8 week period. Sunsational Pools cannot be held responsible for any delay in orders due to manufactures delay or cancellation of the product purchased.
Despite our best efforts, items are sometimes out of stock due to a high demand. Items in stock will be delivered immediately upon scheduled date; back-ordered items will be delivered when they are received in our warehouse. If you cannot wait for a back-ordered item, a substitute product or other option is available.
Sunsational Pools is not responsible for inadvertent misprints or errors. All published prices are subject to change without notice. Access provided for tutorial videos are for informational purposes only and are not created by Sunsational Pools.
If you are not completely satisfied with your product purchase we are happy to issue an exchange and/or refund within 30 Days of purchase. Restrictions may apply. Pool Kits can not be returned to Sunsational Pools. Customer must deal directly with the pool/pump manufacture for any defective parts or items. All items warrantied must be returned to the manufacturer of the product and not Sunsational Pools.
Warranty claims for defective items are presented to the manufacturer of the item. Please contact the manufacturer directly for assistance with making a warranty claim. They will need a copy of your Sunsational Pools sales receipt and they may arrange repair or replacement for you, as per the terms of their warranty details.
If you received a product other than the one you ordered, please contact our Sunsational Pools within 7 days to rectify the issue.
Sunsational Pools reserves the right to substitute any product offered for sale by Sunsational Pools with an equivalent product made by a different manufacturer. This may occur in the rare case that the current manufacturer is unable to provide a product advertised.
Orders may be canceled within 7 days of purchase for a refund. A return fee of 15% of contract amount will be deducted from the amount owed for restocking fee. Please note: Custom Ordered Items, (please refer to what is Non- Returnable Items) once payment and signed documents are received, orders cannot be canceled.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please note that sometimes customers have a lot of trouble receiving emails due to the use of anti-spam protection software and firewall programs. This is specifically a problem with AOL, Hotmail and SBC Global email accounts. Although sometimes useful, these programs are causing a tremendous amount of frustration and confusion for both our customers and staff. We do respond to each and every email promptly. If you do not get your email response in your normal email "in-box", please check your "spam" or "bulk email" folders in your email program for our response. If you get your email through a business (or work) computer system, you may also want to make sure that anything from Sunsational Pools is not being blocked by commonly used firewall protection programs such as "Barracuda", "Spam Assassin" and others. You may also want to add sunsationalpools1@gmail to your "contact list" or "group list" to ensure that you receive our communications about your order. Please realize that we cannot be responsible for misdirected emails or the failure of anti-spam software that may or may not be installed on the computer or system you use to access your email account.